FREE SHIPPING WITH ORDER OVER $99

General terms and conditions of sale

This website is operated by Les Sucreries DL s.e.n.c. By using this website, you signify your consent to abide by the following terms and conditions of sale. In addition, this transaction will be compliant to applicable laws in the province of Quebec (Canada).The conditions of sale are a contract between you and Les Sucreries DL. These conditions can be changed without notice by Les Sucreries DL.It is your responsibility to ensure that you comply with the laws of the country from which you access this website, any content available therein, or through one of its hyperlinks.

We reserve the right to change prices or remove items from the site without notice. Les Sucreries DL s.e.n.c. affirms that all information is correct to the best of its knowledge when published. However, texts are not binding.

Payment Method

Your order can be paid online (credit card, Moneris), upon receipt by cash or check. A $20 returned cheque fee will apply for cheques with insufficient funds. If you paid online through our Moneris payment gateway, you will see a transaction LES SUCRERIES DL SAINT-JEAN-CH QC CA on your credit card statement.

If you prefer paying by Canadian money order or by bank transfer, please call us at 418-998-2304. We will only ship the order at the reception of the money order or bank transfer.

Please note that prices are in Canadian dollars and are subject to additional sales taxes and transportation fees. Customs clearance charges may also apply. Customs clearance charges are to be paid by the customer and are not included in the purchase price. Note that all transportation prices are approximate and are subject to change without notice. At the present, the products are ONLY SHIPPED TO CANADA!

Sales Taxes

Taxes are calculated based on the delivery point and product category.

Order Cancellation

Please contact us to cancel your order. By telephone:  (418) 998-2304 or by email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Delivery

The delivery time varies according to the product ordered. Generally, the delivery time is 10 to 15 business days. If it's not, you will be contact by email.

Shipping Costs

Shipping costs vary according to destination points. If shipping costs are not calculated when making your online order, you will be contacted shortly afterward to be informed of the shipping costs.

Order sent to an alternate shipping address

To have your order sent to another address than that of the purchaser, please indicate the mailing address in the mailing address section of the payment form.

 

Refund

For any refund, you must contact us either by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at 418-998-2304 to obtain a refund approval. If you have not obtained this authorization, no refund will be allowed.

You have 21 days following your purchase to request exchange or refund.
Note that delivery charges will be at your expense and that the products must be in their original packaging, have not been opened and be accompanied by the authorization number.
Les Sucreries DL reserves the right to grant no exchange or refund for products sold

Out of Stock

In the case that a product that you order is out of stock, we will inform you of the approximate delivery date.

If a product does not meet your expectations, please contact us as soon as possible. Please have the lot number of the product when you call us at 418-998-2304 or indicate it when you write to This email address is being protected from spambots. You need JavaScript enabled to view it.